FAQs

How to order on the Website?

• Once you have chosen your products, add them to your cart by clicking on “Add to Cart”.

• Fill in the delivery information: receiver’s name and address.

• Complete the payment information.

• Review your order and place your order.

 

What happens if my credit/debit card has been compromised while making a payment online?

At PhD we try our best to protect your personal information, unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps.

 

 

Can I cancel an order?

Since we do not mass-produce and every single product is hand-curated for each of our customers, we do not entertain any order cancelling requests as of now.

 

How do I ensure the product I receive is not damaged?

To ensure the safety of the orders, we make sure to share product pictures prior to and after the packaging with our customers.

For further measures, PhD chooses its delivery partner very wisely for every product depending on its weight and delicacy.

Note: After receiving the product, we request our customers to record an unboxing video of every angle of the box in the presence of the delivery agent (these images must match with the images we have in our records before we send the parcel from our side). This is required solely to ensure the product damages (if any) are not caused by the customer.

 

How can I track my order?

To track your order you could give us a call on +91 9916743405/ +91 9900032212 or send ping us on Whatsapp on +91 9916743405

 

What is the stipulated delivery time for an order?

The estimated delivery time varies for each product and is mentioned in each product page.

In case there is any delay we will inform you of the same.

 

How do I book an appointment?

You can book an appointment with us online by going to the contact page on our website or you can call us directly and schedule your appointment.

 

What if I’m a first time customer and prefer visiting the studio first?

Yes definitely! You can book an appointment online or by contacting us directly and we will guide you through the whole process. Please do note that prior appointments are strictly mandatory for visiting our studio.

 

Do you do custom outfits?

Yes, we do provide custom garments. However, please be sure to book an appointment and consultation for the same. Please note that since it’s custom, we also include consultancy charges to the order.

 

Is there a standard sizing guide and what if I want to make it as per my custom measurements (made to measure)?

PhD has its own size guide. We do follow the standard size guide with measurements mentioned in our Size guide (XXS,XS, S, M, L, XL,2XL, 3XL,4XL,5XL ) and we also provide custom sizing for an additional cost. In case of custom sizing perfect measurements are absolutely essential if you want your garment to fit you perfectly! We understand that measuring yourself can be a hassle, but we promise that the end result is worth it, just follow the Custom Size guide link in our page.

 

What if I’m unable to provide my exact measurements?

If you are unable to provide your measurements then you can book an appointment with us, either online or in-person and we will guide you through the measurement process. If you prefer your measurements to be taken in person, then you do not need to place an order separately through our website, as it will be done in the studio itself.

 

Are there any additional shipping charges?

Shipping charges are additional. Shipping prices will be based on the size and weight of the garment and calculated at check out. 

 

Are the colours shown on the website accurate?

All our pieces are handcrafted in-house at our studio. We ensure that our pieces are in standard light giving the truest and nearest colours to our pieces. However, due to the intricacy of work involved in our pieces, there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your screen and the actual product.